Terms & Refund Policy

 At Oceana Florist, we take pride in creating beautiful, handcrafted floral arrangements using the freshest flowers available. Customer satisfaction is our highest priority. If you are not completely satisfied with your order because of quality, damage, or an error on our part, please contact us promptly so we can make it right.

Effective Date: August 2026

By placing an order with us, you agree to the following Terms & Refund Policy. These terms are designed to ensure a positive experience for both our customers and our team while maintaining the highest standards of quality and service.

 Customer satisfaction is our highest priority. Our goal is to resolve any concerns quickly, fairly, and with the level of service you expect from a trusted local Surrey florist. Every arrangement is handcrafted using the freshest flowers available. If you are not completely satisfied because of quality, damage, or an error on our part, please contact us promptly so we can make it right.  

Our flowers are purchased fresh daily from trusted growers and suppliers. With proper care, most fresh flowers should provide several days of enjoyment.

To help maximize vase life:

• Use a clean vase with fresh water. 
• Add the flower food provided. 
• Trim stems every two to three days. 
• Keep flowers away from direct sunlight, heating vents, and ripening fruit. 

Because flowers are natural products, their lifespan varies by variety and environmental conditions.

Fresh flowers are perishable products.

If you experience a quality concern, please notify us within 24 hours of delivery by calling our shop or emailing us. To help us assess the issue, we may request:

• Your order number 
• A brief description of the concern 
• Photographs of the arrangement 

If we determine that the flowers were damaged, incorrect, or did not meet our quality standards, we may, at our discretion:

• Replace the arrangement 
• Issue store credit 
• Provide a partial or full refund 

Refunds are issued to the original method of payment.

If you need to change your order, please contact us as soon as possible.

Changes to delivery address, card message, flower selection, or delivery date can usually be accommodated if your arrangement has not yet been designed or dispatched.

Once floral preparation has begun, changes may not be possible.

Orders may be cancelled before floral design work has begun.

Once flowers have been prepared, arranged, or dispatched for delivery, cancellations generally cannot be accepted due to the perishable nature of floral products.

Where applicable, payment processing or administrative fees may be deducted from eligible refunds.

Due to seasonal availability and market conditions, substitutions may occasionally be necessary.

If substitutions are required, our experienced designers will maintain the overall style, colour palette, and value of the arrangement using flowers or containers of equal or greater value.

For arrangements featuring a single flower variety, such as roses, orchids, or lilies, we will make every reasonable effort to use the same variety whenever available.

We proudly provide flower delivery throughout Surrey, South Surrey, White Rock, Cloverdale, Langley, Delta, and surrounding communities.

While we make every effort to deliver within your requested timeframe, exact delivery times cannot always be guaranteed due to weather, traffic, holidays, and delivery volume.

If the recipient is unavailable, we may:

• Leave the flowers in a safe location when appropriate. 
• Leave the arrangement with a neighbour. 
• Contact the recipient to arrange delivery. 
• Return the order to our shop for redelivery (additional delivery charges may apply). 

Customers are responsible for providing complete and accurate delivery information.

Hospital deliveries are subject to hospital policies and patient availability.

If the recipient has been discharged, transferred, or is unable to receive flowers, additional delivery charges may apply.

We recommend placing funeral flower orders as early as possible.

If service times or locations change after an order has been prepared, additional delivery charges may be required.

Custom arrangements, wedding flowers, event flowers, and special-order products are created specifically for each customer.

These orders may require deposits and are generally non-refundable once materials have been purchased or design work has begun.

Refunds are generally not available when:

• The delivery address provided was incorrect or incomplete. 
• The recipient refused delivery. 
• Delivery was delayed due to circumstances beyond our control. 
• Flowers were not properly cared for after delivery. 
• Minor variations occur due to the natural characteristics of 

             fresh flowers. 

Oceana Florist shall not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including severe weather, road closures, natural disasters, labour disputes, supplier shortages, or other unforeseen events.

Your personal information is handled in accordance with our Privacy Policy and is used only for processing your order, providing customer service, and communicating about your purchase.

To the fullest extent permitted by law, Oceana Florist's liability shall not exceed the total purchase price of the products ordered.

These Terms & Refund Policy are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Oceana Florist
5047 - 184 Street
Surrey, BC V3Z 1B5

📞 Phone: (604) 576-6729

📧 Email: sales@oceanaflorists.com

🌐 Website: https://oceanaflorists.com

 Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed  

 Proudly serving Surrey, South Surrey, White Rock, Langley, Cloverdale, Delta, and surrounding communities with premium flower delivery for every occasion. 

 Thank you for choosing Oceana Florist. We appreciate your trust in us and are committed to providing exceptional flowers, reliable delivery, and outstanding customer service for every occasion.