As a professional shop online florist, Oceana Florist, your Surrey florist, guarantees your satisfaction with every order sent through Oceana Florist, your Surrey flower shop in South Surrey for delivery in Canada and the United States. If you are not satisfied with the purchased product, please let us know. All you need to do is notify us within 6 hours of receipt of your order. You may call, come in person, or write to us.
At Oceana Florist shop online boutique in South Surrey,
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various seasons. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. Refer to our Terms and Return policy for more information.
Order flowers online, we offer delivery service to Surrey, South Surrey, Langley and White Rock, BC.
Thank you for shopping at Oceana Florist. We offer refund and/or exchange within the first 6 hours of your delivered purchase. if 6 hours have passed since your delivery, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it.
Beginning Immediately, we are updating our refund policy so that PROSESSING FEES of a minimum of $15.00 and up to 20% will no longer be returned when Oceana Florist issues a full or partial refund to buyers. We are making this change because Oceana Florist has always incurred processing fees from our network and payments processing partners on all transactions at the time of sale. Modifying our refunds policy more accurately reflects that Oceana Florist does not recoup these costs in full in instances of refunds, and matches current industry standards.
5047 184th St, Surrey, British Columbia V3Z 1B5 Canada
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