Oceana Florist GUARANTEE & SUBSTITUTION POLICY
OUR GUARANTEE TO YOU..
As a professional Flower shop and online florist, we guarantee your satisfaction with every order sent through Oceana Florist in South Surrey, for delivery in Canada and the United States. If you are not satisfied with the purchased product, please let us know. All you need to do is notify us within 2 days of receipt of your order. You may call, come in person, or write to us.
SUBSTITUTION POLICY
At Oceana Florist shop online boutique in South Surrey,
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various seasons. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.